PRIVACY POLICY

UpSeek Co., Ltd. engages in the provision of cutting-edge IT services such as producing new businesses, smartphone compatibility, and cloud support.

In the course of these business activities, we handle personal information in various forms. Personal information obtained from customers and our employees (hereinafter referred to as "personal information") is a highly valuable information asset for our company, and we recognize that securely protecting this personal information is a significant social responsibility. Therefore, we adhere to relevant laws, guidelines established by the government, and other standards related to personal information protection. 

We always keep the following points in mind to ensure thorough protection of our customers' personal information.

1. We comply with laws, guidelines established by the government, and other standards regarding the handling of personal information. To this end, we have formulated a personal information protection management system in accordance with the Japanese Industrial Standards"Personal Information Protection Management Systems - Requirements" (JIS Q 15001) and operate it appropriately.
2. Considering the nature and scale of our business, we appropriately acquire, use, and provide personal information. This includes not handling personal information beyond the scope necessary to achieve specific usage purposes and taking measures to ensure compliance.
3. When outsourcing all or part of the handling of personal information, we provide necessary and appropriate supervision to ensure the secure management of entrusted personal information.
4. Except with the consent of the individual or as required by law, we do not provide personal information to third parties.
5. We implement measures to prevent and correct leakage, loss, or damage of personal information
6. We strive for appropriate and prompt responses to complaints and consultations regarding the handling of personal information. Additionally, we accept requests such as disclosure, notification of purpose of use, correction/addition/deletion, suspension of use or provision, etc., for personal data held by us. For procedures related to requests for disclosure, please contact our "Personal Information Complaints and Consultation Desk" listed below.
7. We continuously improve our personal information protection management system.

＜Personal Information Protection Policy, Personal Information Complaints and Consultation Desk＞Email：info@up-seek.com

Established: January 20, 2017

Revised: September 1, 2022

UpSeek Co., Ltd.

Representative Director, Sho Takahashi

Handling of Personal Information in Our Company

1. Purposes of Use of Personal Information

・Personal information handled in the course of business entrusted by business partners

    To appropriately carry out the provision of new business production, smartphone compatibility, cloud support, and other IT services according to contract details from client companies.

・Personal information obtained from EC sites

①For delivery purposes

②For newsletter distribution

・Personal information of individuals who inquire by phone

   To appropriately respond to inquiries and manage them.

・Personal information obtained from recruitment application sites

    For recruitment selection and necessary contact purposes.

*For cases where information is obtained directly in writing, the purpose of use is clearly stated at the time of acquisition. When individual purposes are specified or notified separately, they shall be deemed to be based on those purposes.

1. About Our Held Personal Data

1. Name, address, and name of representative of personal information handler

Name: UpSeek Co., Ltd.

Address: 10F SDI Gotanda Building, 7-13-6 Nishi-Gotanda, Shinagawa-ku, Tokyo

Name of representative: Sho Takahashi

1. Name, affiliation, and contact information of personal information protection manager

Creative Business Division, Fujita (Contact details are provided in "Personal Information Complaints and Consultation Desk" below.)

1. Purpose of use for all held personal data

(1)Customer's personal information

・To implement and manage contractual details appropriately.

(2)Business partner's personal information<br data-mce-fragment="1">

・To manage contractual details with business partners appropriately.

(3)Personal information of shareholders

・For exercising rights and fulfilling obligations under the Companies Act and Commercial Code

・Providing various conveniences from our company

・Implementing various measures to facilitate smooth relations between shareholders and the company

・Creating shareholder data based on specific criteria under various laws for shareholder management

(4)Personal information of individuals applying for employment with our company

・For recruitment, providing information and contacting those who have expressed interest in us as an employer

・For recruitment selection operations

(5)Personal information of our company's employees

・For business communication, creating employee rosters, performing various procedures required by law (including after the individual's retirement), and managing employment

・For personnel selection, determining assignment and secondment locations

・For deciding on compensation and payments, tax procedures, providing welfare benefits

・For ensuring safety management measures in video and online monitoring

・For conducting our company's PR or advertising activities

・For proper health management (excluding acquisition, use, or provision of health information of workers based on laws)

(6)Personal information of individuals who contact our company

・For improving our customer service attitude

・For accurately grasping and addressing inquiries and contact contents

(7)Specific personal information, etc.

・To appropriately perform tasks such as creating withholding slips, payment statements, health insurance and welfare pension insurance notification tasks, and employment insurance notification tasks based on laws

*For the above purposes, those stated as "to appropriately manage contractual details" include both "pre-contractual stage usage" and "usage after the contract ends."

1. Contact for complaints regarding handling of held personal data

・"Personal Information Complaints and Consultation Desk" (listed at the end)

1. Name of certified personal information protection organization and contact for complaints resolution

・Currently, our company is not a subject business operator of a certified personal information protection organization

1. Procedures for responding to requests for disclosure, etc.

(1)Contact for requests for disclosure, etc.

・"Personal Information Complaints and Consultation Desk" (listed at the end)

(2)Format of documents to be submitted for requests for disclosure, etc.

Please send the following to our "Personal Information Complaints and Consultation Desk" by postal or courier service. We will respond promptly without delay. Please note that requests for disclosure, etc., via means other than postal or courier service (direct visits, email, fax, etc.) will not be accepted.

a)"Application form for requests for disclosure, etc." designated by our company

If you do not have it, please contact us. We will send it to you.

b)Identity verification documents

1)In case of application by the individual

　・Copy of public certificate of the individual

2)In case of application by a representative

All of the following documents

①confirmation document of representation

i.Legal representative

　Copy of family register, copy of family register, certificate from family court, etc.

ii.Voluntary representative (all of the following)

　・Designated power of attorney by our company(if you do not have our designated power of attorney, please contact us. We will promptly send it to you.)

*A document bearing the seal of the person whose registered seal is affixed.

　・Certificate of registration of the individual's registered seal

②Identity verification documents for the representative

　・Copy of public certificate of the representative

③Identity verification documents for the individual

　・Copy of public certificate of the individual

*Public certificates

Either one of the following

Driver's license, driving history certificate, passport, personal number card (only the side displaying the name and photo), residence card, special permanent resident certificate

Two or more of the following documents

Public medical insurance insured person's card, copy of resident registration, copy of resident registration certificate, pension book, certificate of late-stage elderly medical care insured person, membership card of national civil servants mutual aid association or local civil servants mutual aid association, certificate of member of private school teachers' mutual aid system, child rearing allowance certificate, special child rearing allowance certificate

*The provided identity verification documents will be used as follows.Please make a request for disclosure, etc. only if you agree to the terms of the agreement.

　・The personal information will be used to respond to requests for disclosure, etc., from the person in question.

　・Personal information that is not necessary for identification purposes shall be illegible, e.g., by painting it in black ink.

　・Except as required by law, this personal information will not be provided to any third party without the consent of the individual concerned. We do not plan to outsource the handling of this personal information.

　・If we are unable to confirm the identity of an individual by means of identification documents, etc., we may not be able to respond to a request for disclosure, etc.

c)Handling fee

For "notification of purpose of use" or "disclosure," we charge a handling fee of ¥1,000 per application. Please enclose a ¥1,000 postal money order along with the above documents.

If the handling fee is not enclosed as described, we will contact you accordingly, but if payment is not made within the specified period, we will consider the request for disclosure, etc., as not received. Documents submitted will generally not be returned.

1. Measures taken for the safe management of held personal data

(Establishment of basic policies)

To ensure proper handling of personal data, we have established basic policies regarding "compliance with relevant laws and guidelines," and "contact points for questions and complaints."

(Establishment of regulations concerning handling of personal data)

We have established regulations for the handling of personal data at each stage, such as acquisition, use, storage, provision, deletion/disposal, regarding handling methods, responsible persons, and their duties.

(Organizational security management measures)

In addition to appointing a person responsible for the handling of personal data, the Company clarifies the employees who handle personal data and the scope of personal data handled by such employees, and has established a system for reporting to the person responsible in the event that a violation of the law or handling regulations is detected or any indication of such a violation is detected.

The Company conducts periodic self-inspections of the status of personal data handling, as well as audits by other departments and outside parties.

(Personnel Safety Control Measures)

Regular training is provided to employees on matters concerning the handling of personal data.

The Company has entered into confidentiality agreements with its employees regarding the confidentiality of personal data.

(Physical security control measures)

In areas where personal data is handled, the Company controls the entry and exit of employees and the equipment they bring with them, and implements measures to prevent unauthorized persons from accessing personal data.

Measures are taken to prevent theft or loss of equipment, electronic media, and documents that handle personal data, and measures are taken to prevent personal data from being easily discovered when such equipment, electronic media, etc. are carried, including during transportation within the business site.

(Technical safety control measures)

Access control is implemented to limit the scope of persons in charge and the personal information database, etc. handled.

A system is in place to protect information systems that handle personal data from unauthorized external access or unauthorized software.

(Grasping the external environment)

Handling of personal data is not provided to third parties located in foreign countries.

Note：

・We cannot be held responsible for any loss or non-delivery of documents during postal or delivery processes

・Please fill in all required items. In case of any deficiencies in the documents, we may return them to you.

・There may be cases where we cannot respond to requests for disclosure, etc., due to exceptions under the Personal Information Protection Law.

・Depending on the content, it may take some time to process.

・Personal information collected in response to requests for disclosure, etc., will be handled only within the scope necessary for such requests.Documents submitted will be appropriately disposed of by our company.

・As a result of "correction, etc.," and "suspension of use, etc.," you may no longer be able to use the relevant services. Please understand this in advance.

*Retained Personal Data" means personal information that constitutes a collection of information systematically organized so that it can be retrieved using a computer or a collection of information systematically organized so that specific personal information can be easily retrieved by organizing, classifying, and attaching a table of contents, index, code, etc. according to certain rules. Personal information is defined as personal information that is part of a collection of information that is organized in a systematic manner so that specific personal information can be easily retrieved by classifying, classifying, indexing, marking, etc., according to certain rules, or by arranging, classifying, classifying, indexing, marking, etc., according to certain rules. For details, please contact the "Personal Information Complaints and Inquiries Desk.

＜Personal Information Complaints and Consultation Desk＞

UpSeek Co., Ltd. Complaints and Consultation Desk

Email：info@up-seek.com

Notations are based on the Specified Commercial Transaction Act

Name of the seller

UPSEEK Co, Ltd,

Representative

Representative Director, President and CEO Tatsuya Matsushita

Distributer Address

F10, SDI Gotanda Bldg, Nishigotanda 7-13-6, Shinagawa-ku, Tokyo, Japan

Contact of seller

TEL : 03-4500-8722

(Reception hours: 10:00-19:00 *Excluding Saturdays, Sundays, and year-end and New Year holidays)

For inquiries by email, please contact " here ” to make enquiries via email.

Email

kaf@up-seek.com

Payment method

・Credit Cartd（Visa、Mastercard、Diners、American Express、JCB）

・GooglePay

・ApplePay

・Paidy

・Merpay

・PayPay

・Cash on delivery

Product delivery time

The item will be shipped within 5 days after order.

（Business hours: 10:00-19:00 *Excluding Saturdays, Sundays, and year-end and New Year holidays）

Fees required other than product purchase

Shipping fee ¥（Tokyo）～¥（Okinawa）

Returns & Order cancellation

If the product is different from what you ordered, or damaged or defective at the time of delivery, we will replace it with a good one if it is in stock, or refund you if it is not in stock (we will bear the bank transfer fee). Please contact us using the Contact Us form within 3 days of receipt of the product.

*Please keep in mind that we cannot accept cancellations due to customer reasons.